Privacy Policy

This Data Privacy Notice is effective as and from 25 May 2018

The purpose of this privacy notice is to explain how KMS Joinery Ltd. (“we”, “us” and “our”) may process your personal information.

Introduction
We are committed to protecting your privacy. This Privacy Notice (together with our website terms and conditions and Cookies Policy) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. details how we collect, use, disclose, transfer and store your personal information.

We reserve the right to amend this Privacy Notice from time to time without prior notice. You are advised to check our website [www.kmsjoinery.com] regularly for any amendments. Such amendments will not be made retrospectively.

We will always comply with the General Data Protection Regulation (“GDPR”) when dealing with your personal data. Further details on the GDPR can be found at Office of the Data Protection Commissioner’s dedicated GDPR website (www.gdprandyou.ie)

For the purposes of the GDPR, we will be the “controller” of all personal data which we hold about you. You can find our contact details at the end of this privacy notice.

If you are providing personal information on behalf of a third party, you must ensure that the third party receives a copy of this privacy notice before their personal information is shared with us.

Where you have provided consent

We use your personal information to make you aware of products and services which may be of interest to you where you have consented to us doing so and in accordance with your preferences. You can at any time withdraw that consent using the contact details below.

Personal Information and Why We collect It

This website collects and uses personal information for the following reasons:

Site visitation tracking
This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. KMS Joinery  consider Google to be a third party data processor and their privacy policy can be viewed here. Google are based in the USA and are EU-U.S Privacy Shield compliant.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Cookies used by Google Analytics include: utma / utmb / utmc / utmt / utmz / ga / gat / gid

Contact forms and email links
Should you choose to contact us using the contact forms on the KMS Joinery Website, none of the data that you supply will be stored by this website or passed to third parties. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

WordPress
This site uses WordPress as the content management system to run the site. WordPress sets cookies which are known as “Functional Cookies”, meaning they are essential to the running of the site but do not collect any personal information. Cookies used by WordPress include;

wordpress_logged_in* Checks whether or not the current visitor is a logged in WordPress.com user.
wp-settings-{user_id} Persists a user’s wp-admin configuration.
wp_sharing_{id} Tracks whether or not a user has already performed an action.

Types of Cookies

  • Strictly Necessary: These cookies are essential for websites on our services to perform their basic functions.
  • Functionality: These cookies are used to allow the feneral function of the website and end-user experience.
  • Security: We use these cookies to help identify and prevent potential security risks.
  • Analytics and Performance: Performance cookies collect information on how users interact with our websites, including what pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them.
  • Third Party / Embedded Content: We make use of different third-party applications and services to enhance the experience of website visitors. These include social media platforms such as Facebook and Twitter (through the use of sharing buttons), or embedded content from Youtube and Vimeo. As a result, cookies may be set by these third parties and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.

Embedded content from other websites
Articles on this site may include embedded content (such as YouTube videos). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Breaches
Even though KMS Joinery do not store any personal information on our website database, we will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes To Our Privacy Policy
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.

How do we use personal information for direct marketing?

From time to time, we would like to make you aware of other products and services that we offer which may be of interest to you. We can do this by using some of the personal information we hold about you. You have a right not to receive such information. You can make changes to your marketing preferences at any time by contacting us at the address below.

Your rights under data protection laws

Your rights are as follows (noting that these rights do not apply in all circumstances):

  • The right to be informed about the processing of your personal information;
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
  • The right to object to the processing of your personal information;
  • The right to restrict the processing of your personal information;
  • The right to have your personal information erased (the right to be forgotten);
  • The right to request access to your personal information and to obtain information about how we process it;
  • The right to move, copy or transfer your personal information (data portability).
  • In addition, you have the right to complain to the Office of the Data Protection Commissioner which has enforcement powers and can investigate compliance with data protection laws.
  • If you wish to exercise any of these rights you can contact us using the details below.

How to contact us

If you have any questions about this privacy notice or your personal information, please contact the DPO (Data Protection Officer) at info@kmsjoinery.com, in writing to KMS Joinery Ltd., Athleague, Roscommon or by phoning +353 (0)90 6663335.

KMS Environmental Policy
We are committed to providing a quality service to our clients and meeting our business aims in a manner that minimises our potential impact on the environment. We will operate in compliance with all relevant environmental legislation and we will strive to use pollution prevention and environmental best practices in all we do.

Complaints Procedure
While we strive to avoid complaints, we acknowledge from time to time things can go wrong. It is our policy to listen to the complaint and correct the matter as quickly and efficiently as possible.

  • Any complaints must be communicated in writing trough the client liaison official directly to our nominated contractor liaise.
  • We gather all the facts, deal reasonably and sensitively with the complaint and discuss options for resolving the problem.
  • We action the complaint fair and free of discrimination within 7 working days.
  • Keep our promise and follow up with the client

Returns and Replacement Goods
Should the need arise, the following guidelines are used to speed up the returns and replacement process:

  • Provide written notice by email with details of the issue. We will provide a returns form.
  • Goods to be returned in original packaging. We will arrange for the collection of the item.
  • Goods damaged in transit – notify us as soon as possible but no later than 3 working days (in writing) from receipt of product. We will arrange for the delivery of replacement items and collection of the damaged items.
  • Faulty products within branded manufacturer’s warranty – contact us with details of the fault, we will arrange for the goods to come back to us for repair or replacement.
  • Any goods returned because of incorrect ordering, incorrect quantity etc. (by the customer) will attract a 30% re-stocking charge.

proWarranties
All goods will be supplied to specification and fit for purpose. Timber Products will have a 3-month warranty, provided that, all product specific conditions regarding use and storage at client sites are met. Products such as consumables will have their standard manufacturers warranties attached.